![]() ![]() I was afraid to cancel the process (in fear it could create more issues with my hard drive and corrupt it even more), so I bought their product. Once I ran their program and it found my files, it wouldn't let me access them until I paid $79. The company got me to try their product by offering a "free" retrieval of my files. About a year ago, I had bought this product to retrieve some files on a corrupted external hard drive. We look forward to get in touch with you via Trustpilot soon, so that we can do the needed assistance with priority. Back to the recovery issue (files are corrupted), we desperately hope to investigate the real manifestation or cause and then provide a solution in a targeted manner, however, the current information is too limited. But if you have a VAT ID, you can send it to us after receiving an invitation from Trustpilot or drop an email at directly, our support will check it and process a refund for the VAT fee separately. It applies more or less to all goods and services that are bought and sold for use or consumption. Regarding the TAX charge you mentioned, it is a general, broadly based consumption tax assessed on the value added to goods and services. We strive to provide clear and transparent information about our pricing and licensing policies, and we appreciate your feedback as we continue to improve our offerings. While the trial is free of charge, users are required to purchase a license to continue using the software beyond the trial period. Please note that our trial period is intended to give users an opportunity to experience the full range of features and benefits of our software before making a purchase decision. Really apologize for any confusion regarding our free trial offer. Reply from Wondershare Recoverit May 16, 2023 It is our ultimate pursuit that users can use our software happily! So, I hope you will consider giving us a chance to clarify the matter you might encounter, thanks again! Could we confirm if you are encountering a problem during the use of this software? If so, would you please send us your contact email or order number after receiving an invitation from Trustpilot? We'll look into it further and then provide a solution or suggestions in a targeted manner. Our team is always working hard to ensure that every product we offer meets the highest standards of quality, reliability, and innovation, and this is the reason we can get positive reviews from our loyal users. ![]() Kindly note that the rating will fluctuate over time, so the rating you see on our website may not be the same as the rating on the current Trustpilot. Regarding the warning at the top of this page, we've contacted Trustpilot and appealed to it, and they are still investigating and monitoring it and promise for us to solve it as earlier as possible. In line with your concerns, we'd like to explain them one by one in more detail, and hopefully, it makes things clear and help you. ![]() Thanks for taking the time to write a review for us. Reply from Wondershare Recoverit 2 days ago ![]()
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